Check you have completed everything correctly.
CarPassport is created by linking your license plate with your email, if either one is typed incorrectly the registration could fail.
Please note that motorbikes and trucks are currently excluded from the CarPassport scheme.
If you are happy that your information is correct please contact us via our online support on firstname.lastname@example.org With your email, the registration number of your vehicle plus the make and model.
We will investigate and get back to you as soon as we can.